Customer Success Engineer (LatAm)
Since your conversations with the talent applying on our platform will often be the first interaction someone has with Mercor, maintaining an enthusiastic, upbeat tone while writing at native English level proficiency is important. Applicant pay shown: $35K - $50K / yr.
- Platform
- Mercor
- Fit category
- Software engineering
- Remote/location
- Remote; listed Latin American countries
- Pay
- Needs pay review: $35K - $50K / yr
- Eligibility
- Remote, eligibility not specified
- Difficulty
- Selective
- Last reviewed
- Jul 15, 2026
Current application
Check the current Mercor listing
Apply on MercorReview the official Mercor listing before applying. Requirements, screening, pay, hours, and project availability can change.
What this role involves
Since your conversations with the talent applying on our platform will often be the first interaction someone has with Mercor, maintaining an enthusiastic, upbeat tone while writing at native English level proficiency is important. We use a lighthearted and informal tone in our support communication while at the same time being very professional and precise in our replies. Note: This is a remote, 6-day/week role requiring substantial overlap with Pacific Time (PT/PST) working hours. Surface systemic patterns and product risks to engineering and product leadership. Create clear documentation and runbooks to reduce repeat issues and improve resolution speed. Full-time position.
Requirements
- Since your conversations with the talent applying on our platform will often be the first interaction someone has with Mercor, maintaining an enthusiastic, upbeat tone while writing at native English level proficiency is important. We use a lighthearted and informal tone in our support communication while at the same time being very professional and precise in our replies.
- Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.
- Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
- Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus.
Best for
- Professionals with direct experience relevant to Customer Success Engineer (LatAm)
- Surface systemic patterns and product risks to engineering and product leadership.
- Since your conversations with the talent applying on our platform will often be the first interaction someone has with Mercor, maintaining an enthusiastic, upbeat tone while writing at native English level proficiency is important. We use a lighthearted and informal tone in our support communication while at the same time being very professional and precise in our replies.
Skip this if...
- You do not have direct experience relevant to customer success engineer (latam)
- You cannot meet the current location, eligibility, or availability requirements shown on Mercor
- You need guaranteed acceptance, work, pay, hours, or project duration
Application tips
- Prepare concise, non-confidential examples that demonstrate your relevant experience.
- Do not share confidential employer, client, patient, deal, or research information.
- Verify the current Mercor page before applying because availability, pay, eligibility, commitment, and duration can change.